FAQs
1. How does the margarita machine work? Can beginners use it?
Answer: Our margarita machine is user-friendly and designed for both beginners and experienced users. Once you rent it, we will provide a brief demonstration on its operation. You’ll simply need to add the provided mix, ice, and your choice of alcohol, then switch on the machine. In a short time, you’ll have perfectly blended margaritas!
2. What type of grills do you offer for rental? Are they gas or charcoal?
Answer: We offer both gas and charcoal grills for rental. You can specify your preference when making a reservation. Both options come fully equipped with necessary tools and are thoroughly cleaned and inspected before each rental to ensure optimal performance.
3. What is included in the rental price? Do I need to buy additional items separately?
Answer: The rental price includes the margarita machine or grill, a basic starter kit of supplies (like tongs for the grill, or a margarita mix for the machine), and an instruction manual. Any additional items, like extra margarita mix or charcoal for the grill, can be purchased separately. We also offer package deals for larger events.
4. Do you deliver and pick up the rented items? Is there an additional fee for this service?
Answer: Yes, we offer delivery and pick-up services for all our rentals. Delivery within 25 miles of 78702 is included, however there there will be a nominal fee for deliveries outside the 25 mile radius dependent on the distance and the number of items rented. We always strive to make the process convenient for our customers.
5. What if the machine or grill malfunctions during my event? Do you offer on-site assistance or replacements?
Answer: We understand the importance of a smooth event, so if any malfunction occurs, please call our helpline immediately. We offer on-site troubleshooting, and in the rare case that the issue cannot be resolved, we will provide a replacement as quickly as possible. Our goal is to ensure that your event proceeds without a hitch.
If you have any more questions or need further information, please don’t hesitate to contact our customer service. We’re here to help!